2014 CADILLAC SRX PROBLEMS UPGRADE
2014 CADILLAC SRX PROBLEMS SOFTWARE

There is no need to worry, we are here for you! However, we will do our best to resolve this for you. These problems can certainly seem frustrating sometimes. It's a pleasure to be speaking with you today. My name is ***** ***** I am here to help. However, the issue repeats itself after I start selecting various touch screen buttons such as zoom in/out, change to different media options, etc.Hello and welcome to JustAnswer! Thank you for choosing us to answer your questions.

2014 CADILLAC SRX PROBLEMS SOFTWARE

I've read about touch screen replacement but what I'm seeing appears to be a software issue since the system works normally after the car is turned off for a while. I'm an electronics engineer with a software background and I find this issue extremely frustrating. That's the reason I included a couple of sites for you to peruse. There are hundreds of vendors on ebay, amazon and individual websites all over the internet. IMO, the hardest part is deciding which touch screen replacement to purchase. I think you'll enjoy reading and studying the wealth of materials available. So, now you have a solution to your CUE issues. AND, it also contains the cue screen replacement guide that covers all CUE screens.

CCClarke offers his own instruction document for the XTS. There are many how-to videos on youtube and in other places that will help you remove the cue stack from your dash. There are several guys and gals on this forum that have dedicated numerous hours of research and spent many dollars studying these CUE issues. I think Chris is the contact person there. They offer complete packages with a GM warranty. Also, look at one of the sponsors of this forum Their ad is probably on the side or top of this page. Look at all the information he has gathered and call it one part of your education in this process. If you have time, you should check out Charles has quite a bit of experience with the CUE screen replacements. Either way, it's another symptom of cue screen failure. Some cuescreens get spider cracks all over them. That's one phase of its deterioration process. In your case, the touchscreen is failing, (sort of like mini-strokes), and is becoming erratic. The touchscreen, along with the touch panel at the lower part of the cue stack communicates with the HMI (motherboard) the same way a keyboard communicates with the motherboard in your computer. a video monitor and has little or nothing to do with the HMI except to display the signal the HMI sends it. The HMI contains the motherboard and storage for software. Change the touchscreen! Look at the CUE system like a computer. That being said, your CUE issues are classic touchscreen issues. Many persons on this forum have covered this issue time and time again.

In fact, this portion of the forum is dedicated exclusively to CUE system issues. Would it also help with the touch screen lockup issue I’m having?Ĭlick to The CUE system is one of the most covered units of the 2013-2018 Cadillac model runs. The main benefit to me would be the addition of Apple Carplay.

2014 CADILLAC SRX PROBLEMS UPGRADE

I’ve seen some post where I could upgrade to the HMI 2.5 module. It also may be the heart of this issue we’re having. That’s probably due to an underpowered processor and lack of memory. When we purchase the SRX, I read the CUE system was slow. If so, there should be a way to reinstall it. It’s possible that something has caused the Operating System in our SRX to be corrupted.

It’s hard to believe that this issue has not had more coverage on this forum. It helped some but the touch screen still hangs up on occasion. In frustration I did a Factory Reset and deleted the data we entered into the system to see if that would help. However, the issue repeats itself after I start selecting various touch screen buttons such as zoom in/out, change to different media options, etc. I installed the '2019 Navigation System Map Update' and that seems to have made things worse. I've tried the so called 'Hard Reset' that I've seen on several YouTube videos, but this appears to be a smoke and mirrors solution. Pressing the Home button on the panel works but still, nothing on the touch screen works. The display is frequently locking up where nothing on the touch screen works. We have a 2015 SRX with the CUE Navigation and Infotainment System.

2014 cadillac srx problems